Shipping and Digital Delivery Policy

1. Digital-First Products

Orbital One Realty primarily sells personalized digital novelty products, including deeds, certificates, property records, welcome letters, HOA materials, passports, terrain images, LunaScape™ images, maps, gift materials, confirmations, and account portfolio records. Unless a listing expressly states otherwise, no physical item is shipped.

2. Fulfillment Start

Fulfillment may begin after payment confirmation, inventory and reservation verification, security review, and order acceptance. It may include converting reservations, recording a sale, creating orders and account records, generating documents and images, and sending communications.

3. Delivery Methods

Delivery may occur through a customer account, secure download page, success-page link, email attachment, secure email link, gift-recipient email, or another method disclosed at checkout. Different files may use different methods.

4. Order Confirmation

The electronic confirmation may include order number, customer and gift details, property identifiers and types, acreage or block information, itemized prices, payment status, links, policy references, and the accepted policy version. It is not a government record or legally recognized lunar title.

5. Timing

Some materials may be immediate while others require automated processing. Payment review, inventory checks, document or image generation, provider delays, maintenance, high volume, manual review, technical failures, or events beyond reasonable control may delay delivery. A brief delay does not mean the order failed.

6. Completion of Delivery

Digital delivery is completed when content is made available in the account, a working link is displayed or supplied, content is sent to the provided email, a gift notification is sent, or content is otherwise electronically accessible through the disclosed method, subject to mandatory law.

7. Customer Responsibilities

• Provide and maintain an accurate email address
• Protect account credentials and report unauthorized access
• Check spam, junk, promotions, and filtered folders
• Use compatible devices, browsers, internet, and software
• Download and securely retain purchased files
• Keep backup copies rather than relying on permanent hosting

8. Personalized Information

Customers must review names, addresses, messages, spelling, capitalization, punctuation, and selections. Contact us promptly about errors. Corrections after generation may require a fee unless Orbital One caused the error.

9. File Formats and Accessibility

Files may be PDF, PNG, JPEG, web content, or another common format. A current browser or PDF reader may be required. Customers encountering an accessibility barrier may request a reasonably available alternative under the Accessibility Statement.

10. Electronic Records

Customers consent to electronic policies, disclosures, confirmations, receipts, and purchase materials and should be able to view, download, save, and print them. Customers should retain confirmations, receipts, policy versions, property identifiers, and purchased files.

11. Missing or Defective Delivery

Before reporting non-delivery, confirm payment, review the success page and account, check the checkout email and filtered folders, verify inbox capacity, and allow reasonable processing time. We may redeliver, regenerate, repair, replace, or provide another format. A refund may be considered when content cannot reasonably be delivered or corrected.

12. Reservation and Payment Review

An expired reservation creates no delivery obligation. An order may be held for payment risk, unauthorized activity, inconsistent information, duplicate sessions, inventory conflicts, security concerns, or legal restrictions. We will not request a complete card number, security code, or password by email.

13. International Delivery

International customers are responsible for local legality, supported payment, internet and email access, compatible software, accurate information, and bank or currency fees. Physical customs charges generally do not apply to digital-only orders. Taxes may be collected when required. Mandatory local rights remain unaffected.

14. Future Physical Products

A future physical listing will separately disclose destinations, processing and shipping estimates, cost, tracking, carrier, restrictions, customs, damage and loss procedures, returns, and product-specific terms. Physical delivery is not included unless expressly stated.

15. No Physical Lunar Delivery

Digital delivery does not transfer physical possession of lunar land, record a legal deed, issue government title, transport an object to the Moon, or create recognition by a court, government, agency, or international organization.

16. Contact and Changes

For delivery assistance, email mijoyenterprises@gmail.com with the subject “Order Delivery Assistance — Orbital One Realty,” order number, and purchaser email. Do not send passwords or complete payment-card information. The version in effect when the order is placed generally governs that order.