Refund and Cancellation Policy

1. Personalized Digital Products

Most Orbital One Realty products are personalized and digitally fulfilled. They may include deeds, certificates, property records, welcome letters, HOA materials, passports, terrain images, LunaScape™ images, gift materials, and account portfolio records. Orders are generally final once personalized production or fulfillment begins.

2. Immediate Fulfillment

Processing may begin immediately after payment and may include assigning or confirming a property, marking it sold, creating records, generating documents and images, updating the account portfolio, and sending fulfillment communications.

3. Cancellation Before Production

You may request cancellation before production begins by emailing mijoyenterprises@gmail.com with the purchaser name, email, order number, property identifier, and reason. A request does not guarantee cancellation if production, assignment, recording, or delivery has already started.

4. Refunds We May Approve

• Verified duplicate charges
• Orbital One cannot deliver the purchased product
• Orbital One cancels a paid order before fulfillment
• A material technical failure cannot reasonably be corrected
• A materially defective file cannot be repaired or replaced
• A material Orbital One pricing, assignment, personalization, or fulfillment error
• An inventory conflict affects a paid order
• A refund is required by law
• Another exceptional circumstance warrants a refund in our reasonable discretion

5. Generally Nonrefundable Circumstances

• A change of mind after personalized production begins
• Expecting legally recognized lunar real-estate ownership
• Overlooking or misunderstanding the novelty disclosure
• Customer-entered spelling, name, email, message, or selection errors
• Preferring another property after assignment or recording
• A gift recipient does not want the gift
• Failure to download, retain, open, or print delivered files
• Email filtering, customer-controlled inbox problems, or incompatible technology
• Expected resale, investment, development, occupancy, mineral, or financial value
• Changes, delays, or non-release of future features or complimentary benefits
• Bank, currency-conversion, overdraft, or foreign-transaction fees

6. Customer-Supplied Errors

Contact us immediately after discovering an error. We may correct an unfulfilled order when possible. Corrections after generation or delivery may require a fee unless Orbital One caused the error.

7. Duplicate Charges

Verified duplicate payment for the same transaction will be refunded to the original payment method. Separate valid property purchases are not duplicate charges merely because they share a price or were made close together.

8. Inventory Conflicts

If a technical or inventory conflict affects a paid order, we may offer a comparable property with approval, allow replacement selection, refund the affected item, or cancel and refund the affected portion. Verified reservation, payment, inventory, and order records control the investigation.

9. Defective or Missing Files

We will first attempt repair, regeneration, replacement, redelivery, or an accessible alternative. A refund may be considered only when the purchased content cannot reasonably be repaired, regenerated, replaced, or delivered.

10. Delivery Problems

Before requesting a refund for non-delivery, check the account, the checkout email address, spam and junk folders, inbox capacity, and contact us for redelivery. Filtering, deletion, or an incorrect customer-entered address does not automatically make a purchase refundable.

11. Add-Ons and HOA

Passports, additional deed names, gift messages, and other personalized add-ons follow the same final-sale rules once production begins. Complimentary HOA membership has no separately refundable cash value.

12. Chargebacks

Please contact us before initiating a chargeback so we can investigate. A dispute does not automatically cancel fulfillment or release a property. A reversed, unauthorized, or fraudulent payment may result in account restriction, order review, benefit suspension, and return of the property to inventory when legally and technically appropriate.

13. Approved Refunds

Approved refunds are ordinarily returned to the original payment method. Processing time depends on Stripe, the card issuer, bank, currency, and country. We do not control foreign-exchange differences or third-party fees. Partial refunds may be used when only part of an order is affected.

14. International Rights

Mandatory cancellation, withdrawal, conformity, warranty, or refund rights remain applicable. Where lawful, we request express consent to immediate personalized digital performance and acknowledgment that an applicable withdrawal right may be lost after performance or delivery begins.

15. Fraud and Abuse

We may deny requests supported by evidence of fraud, false statements, inventory manipulation, refund abuse, repeated download-and-refund activity, chargeback abuse, or attempts to retain products without payment, subject to non-waivable rights.

16. Contact and Changes

Send requests to mijoyenterprises@gmail.com with the order number and purchaser email. The version in effect when an order is placed generally governs that order. Updated versions will be posted with a new effective date.